Privacy Policy

Information We Collect

When you browse our store, place an order or contact us, we may collect:

• Personal details: your name, phone or WhatsApp number, email address and delivery address.
• Order information: the Punjabi suits you buy, order value, delivery details and payment status.
• Payment information: payments are processed securely by [payment gateway name, e.g. Razorpay / PayU / Cashfree]. We do not store your card number, CVV, UPI PIN or net banking password.
• Account details: your login email and order history, if you create an account.
• Messages: anything you send through our contact form, email, Instagram or WhatsApp, such as sizing questions or custom suit requests.
• Technical data: your device type, browser, pages visited and approximate location, collected through cookies and analytics tools.

How We Use Your Information

We use your information to:

• Process, pack and deliver your Punjabi suit order anywhere in India
• Send order confirmations, dispatch updates and tracking details, including on WhatsApp
• Answer your questions and help with sizing, fabric choices and custom orders
• Handle payments, refunds and returns
• Prevent fraud and keep our website secure
• Improve our website, collections and customer experience
• Send offers, new arrivals and festive collection updates, only if you have agreed to receive them

Sharing Your Information

We do not sell your personal information. We share it only when needed to run our store, with:

• Courier and delivery partners who deliver your order
• Payment gateways that process your payment
• Website, hosting and analytics providers that help us operate the site
• Advertising platforms, where you have visited our site and cookies allow it
• Authorities, if the law requires us to

Cookies and Tracking Technologies

Our website uses cookies to keep items in your cart, remember your login, understand how visitors use the site and show relevant offers. You can block or delete cookies in your browser settings. Some parts of the store, such as the cart and checkout, may not work properly without them.

WhatsApp and Marketing Messages

If you give us your phone number, we may contact you on WhatsApp about your order, delivery or query. We send promotional messages only with your consent. You can ask us to stop at any time by replying “STOP” or emailing us.

Data Security

We take reasonable steps to protect your information from unauthorised access, loss or misuse. No online system is completely secure, but we work to keep your data safe.

How Long We Keep Your Information

We keep order and billing records for as long as needed for accounting, tax and legal reasons. Other information is kept until you ask us to delete it, unless the law requires us to keep it.

Your Rights Under the Gulab by Simmi Privacy Policy

You can ask us to:

• Show you the personal information we hold about you
• Correct information that is wrong or out of date
• Delete your personal information
• Stop sending you marketing messages

To make a request, email gulabbysimmi@gmail.com. We will respond within a reasonable time.

Children’s Privacy

Our store is meant for adults. We do not knowingly collect personal information from anyone under 18.

Links to Other Websites

Our website may link to other sites, such as our Instagram page. We are not responsible for the privacy practices of those sites.

Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be on this page with its effective date.